STANDARD CONDITIONS OF CONTRACT:

 

APPLICATION

The Client agrees that no indulgence whatsoever by the Company shall constitute a waiver in respect of any of its rights under this agreement and under no circumstances will the Company be prevented from exercising any of its rights in terms of this agreement.

 

The terms and conditions contained in this document shall apply to the group tour booking concluded between the Company and the undersigned client in respect of the tour, as more fully described in the tour dossier provided to the client on confirmation of the booking.

 

All references in these terms and conditions to “client” shall include references to an agent of the client with such changes as the context may require
.
APPLICABLE LAW AND JURISDICTION

These terms and conditions shall be deemed to have been concluded in Boksburg, South Africa and shall be interpreted according to the laws of the Republic of South Africa.

The client consents to the jurisdiction of the Magistrates Court of Boksburg in terms of the provisions of Section 45 of Act 32 of 1944 as amended but it is specifically agreed that Lets get lost (Pty) Ltd at its instance will have the discretion to sue in the High Court if it is deemed appropriate.

 

Notwithstanding the aforesaid, the client must at all times comply with the laws, customs, foreign exchange and other regulations of all countries visited on the tour

STANDARD CONDITIONS OF CONTRACT:

 

APPLICATION

The Client agrees that no indulgence whatsoever by the Company shall constitute a waiver in respect of any of its rights under this agreement and under no circumstances will the Company be prevented from exercising any of its rights in terms of this agreement.

 

The terms and conditions contained in this document shall apply to the group tour booking concluded between the Company and the undersigned client in respect of the tour, as more fully described in the tour dossier provided to the client on confirmation of the booking.

 

All references in these terms and conditions to “client” shall include references to an agent of the client with such changes as the context may require
.
APPLICABLE LAW AND JURISDICTION

These terms and conditions shall be deemed to have been concluded in Boksburg, South Africa and shall be interpreted according to the laws of the Republic of South Africa.

The client consents to the jurisdiction of the Magistrates Court of Boksburg in terms of the provisions of Section 45 of Act 32 of 1944 as amended but it is specifically agreed that Lets get lost (Pty) Ltd at its instance will have the discretion to sue in the High Court if it is deemed appropriate.

 

Notwithstanding the aforesaid, the client must at all times comply with the laws, customs, foreign exchange and other regulations of all countries visited on the tour

 

1. INTERPRETATION:


AS USED HEREIN THE WORDS:

 

1.1  "THE COMPANY" means : Lets get Lost (Pty) Ltd and any other operator, carrier or person

 appointed by Lets get lost (Pty) Ltd to perform services in connection with the group travel tour

1.2  "GROUP TRAVEL TOUR" means : A package tour, designed to accommodate a group of people

 who may or may not know each other, transported via road to a predetermined destination, This

 may also include scheduled activities booked by the operator with external service providers.

1.3  "CLIENT" means : Any individual who undertakes the services of the OPERATOR and, in the

 case of a GROUP, each member of the GROUP.

1.4  "GROUP" means : Two or more persons who have been booked together for a tour as a group

 and may join with other group or groups.

1.5  “SERVICE PROVIDER” means any person or entity/agent appointed by Lets get lost (Pty) Ltd or

 who’s services Lets get lost (Pty) Ltd, makes use of before, during or after a group travel tour.   Service providers include and are not limited to, transporters, accommodation providers, other  tour operators, taxi/shuttle services etc.

 

 

2.   BOOKINGS

 

2.1  THE COMPANY reserves the right not to confirm the booking until the full amount set out in the

       invoice received by client is paid and has been received by THE COMPANY and all the relevant

       documentation has been signed and completed in full by the client.

2.2  Any amendments to, or cancellation of the booking shall be subject to these terms and

       conditions.

 

       TOUR PRICE, DEPOSIT AND PAYMENT

 

2.3  A booking is considered confirmed when THE COMPANY sends written confirmation to the CLIENT confirming the booking. Invoices are issued on booking confirmation, 50% payment is required at 60 days prior to departure and full payment is due 30 days prior to the departure date.

2.4  If a booking is made within 60 days of the tour departure date, 50% payment is required on booking. If the booking is made within 30 days of the tour departure date, 100% payment is required on booking. Non-payment of stipulated percentage at time of confirmation, within 60 days of tour departure date, will result in the cancellation policy being applied.

2.5  While Lets get Lost (PTY) Ltd has utilized its best endeavours to ensure the accuracy of the tour price, such price is subject to change as a result of factors beyond THE COMPANIES reasonable control, in which event THE COMPANY shall utilize its best efforts to notify the clients of such changes as soon as possible.

2.6  The tour price includes only those services/items that are included as per the itinerary and the tour dossier, and the client shall be responsible and pay for any additional items where, as required by THE COMPANY from time to time, such payment is made either directly to a third party service provider or to the Company for settlement with a third party service provider.

2.7  THE COMPANY records that prices/charges/tariffs in respect of certain activities forming part of the tour are determined in accordance with the public regulations of a particular country and, accordingly, THE COMPANY has no control over any increases in such prices/charges/tariffs, including where such increases are implemented during the tour. THE COMANPY accordingly
reserves the right to increase the relevant prices/charges/tariffs to account for such increases and/or fluctuations. The client will be notified of such increase and/or fluctuation as soon as
possible and only if possible, do its best to obtain the client’s authorisation before commencing with the final booking of such trip.

2.8  Although THE COMPANY takes care to ensure that all information on their website and or price brochures and/or quotations are correct, it will not be bound to any price that contains an inadvertent and/or obvious error. If a mistake occurs in any advertisement, the Company undertakes to take all reasonable steps to inform the customer of the correct details. All prices are quoted in South African Rand (ZAR) currency. If a customer pays using a non ZAR currency, the amount debited to the customer’s account will be as close to the advertised price as possible.

2.9  Electronic Transfer: Proof of the transfer with a bank stamp must be emailed to our office (accounts@letsgetlost.co.za) as proof of payment. All transfer / bank
fees are the responsibility of the client. Lets get lost (Pty) Ltd must receive the full total due in to the bank account.

 

AMENDMENTS TO BOOKINGS

2.10 If the client joins the tour after the departure date, or leaves before the completion thereof for

  any reason whatsoever, the client shall not be entitled to any refunds or rebates whatsoever

  from THE COMPANY

2.11 Should be aware that if a Client wishes to transfer from one tour to another, outside the 60-

        days prior to departure period, no fee applies

2.12  Where the client wishes to change tours (that is, to move from the tour confirmed herein to

         another tour), such amendment is subject to –- THE COMPANY being able to accommodate

          the client on the substituted tour;

  • Payment by the client of an administration fee and

  • The change being made by no later than 60 days prior to the departure date of the original tour, failing which the cancellation penalties set out in the terms and conditions shall apply.

  • Changing the date of a tour, within 60 days of the departure, is subject to a fee of 15% of the tour price or ZAR1000, whichever is the higher of the two.

  • Changing the date of a tour, within 30 days of the departure, is subject to a fee of 30% of the tour price or ZAR 1500, whichever is the higher of the two

  •  Name changes at any time, will be subject to an administrator fee of R300 and will only be affected once payment has been received.

 

 

3. CANCELLATIONS

 

3.1 Cancellation of a scheduled tour booking must be made in writing and is not effective until such  

       written cancellation is received and acknowledged by Lets get lost (Pty) Ltd. Cancellation fees   

       are applied to the tour price

3.2  No cancellation fee is applicable to tours cancelled more than 60 days before date of Departure. The CLIENT will be refunded in full with the exception of the booking deposit which is non refundable

33.3 Should a Client cancel a booking 60 days or less prior to the date of departure of the tour for any

        reason (except due to death or hospitalisation), the client shall be liable to pay a cancellation

      penalty

3.3  The cancellation penalty is calculated by having regard to the nature of the booking, length of notice

      of cancellation and reasonable potential to find alternative customers. Having regard to the aforementioned factors, the    following percentages may be forfeited by the customer in respect of the arranged tour price due to a no-show based on the number of days between receipt of the cancellation notice and the date of the departure:

  • >60 Days: No fee applies except for the non-refundable booking deposit

  •  30 – 60 Days: 50% of the tour price is held as cancellation

  • 10 – 29 Days: 75% of the tour price is held as cancellation

  •  0 – 09 Days: 90% of the tour price is held as cancellation

3.4  The Company shall be entitled to apply any portion of the monies paid by the client toward any cancellation penalty payable in terms hereof.

3.5  The Company reserves the right, at any time and for any reason, to cancel the tour on notice to the client. In such event, the Company shall refund the tour price (which includes for the avoidance of doubt, the non-refundable deposit) to the client. It is recorded that refund of the tour price as aforesaid shall be the Company’s sole responsibility to the client, and no claim for any damages, howsoever arising, shall accrue against the Company by reason of a cancellation of the tour.

3.6 The company shall not be held accountable or liable for cancellation of services not provided directly by the

company, this includes and is not limited to services provided by accommodation partners, shuttle services, festivals organisers, tour guides etc. 

Our Standard Cancellation Terms will apply should any cancellation be received from the client in regard to a 3rd party service.

3.7  The client acknowledges that the tour is subject to a minimum booking of 8 passengers (including the client). If the minimum booking is not obtained, the Company reserves the right to cancel the tour and refund the tour price to the client, in which event the client shall (for the avoidance of doubt) have no claim for any damages against the Company.

 

4. PROTECTION OF THE ENVIRONMENT AND OTHERS

 

4.1 The CLIENT agrees and undertakes that whilst on a group travel package provided by THE

      COMPANY he/she will not violate the code of conduct of the operator or the rules/terms and   

      conditions set out by operators appointed by Lets Get Lost (Pty) Ltd and will have respect for the

      environment and surrounds.

4.2 The CLIENT undertakes to behave in a quiet and peaceful manner showing consideration to other

      CLIENTS and SERVICE PROVIDERS and the environment.

 

5. COMPANY INSTRUCTIONS:

 

       The CLIENT hereby agrees to adhere to all instructions given by the OPERATOR (whether given

       verbally, displayed on notices in vehicles, published in leaflets or other documentation) during

       the GROUP TRAVEL TOUR including

 

5.1   To remain seated in vehicles whilst in motion:

5.2   Not to exit vehicles in dangerous areas such as along the side of the road or where stopping is

        clearly prohibited

5.3   To not be rude, overly intoxicated or disruptive to other CLIENTS

5.4   To take all safety measures to avoid fire hazards;

5.5   To take precautions against sun and heat and any threats of illnesses based in the region e.g.

        a high risk Malaria area such as Mozambique

5.6   To adhere to border procedures

5.7   To adhere to rules and conditions of service from establishments/SERVICE PROVIDERS THE

        COMPANY makes use of.

 

 

6. BAGGAGE AND EQUIPMENT:

 

6.1 The CLIENT warrants that neither his/her baggage, equipment or other goods which THE

      COMPANY is to transport contains any flammable, hazardous or dangerous articles.

6.2 THE COMPANY may in its sole discretion and without giving any reason therefore refuse to carry

      a CLIENT's baggage and/or photographic equipment and/or any other goods at any time.

6.3 The client is to pack minimal and be mindful of other travellers i.e. pack one large suitcase and

      one carry on bag

 

7. CLIENTS HEALTH AND DOCUMENTATION:

 

7.1 The CLIENT warrants and acknowledges that his/her general health is good and that there is  

      nothing which renders him/her unfit to undertake a Tour. The CLIENT acknowledges that it is

      his/her responsibility to ensure that he/she is possessed of the necessary travel documents and   

      has complied with all health and other regulations that may be required in respect of the proposed

      Tour

 

8.    RISKS, HAZARDS AND DANGERS:

 

8.1  The CLIENT understands and appreciates fully the fact that there are risks, hazards and dangers

       involved or may be encountered during on a road trip:

  • Motor vehicle accidents

  • Mechanical breakdowns

  • Delays at border posts

  • Health risk, such as food poisoning, heat strokes, malaria

8.2 The CLIENT acknowledges the potential risks and dangers and hereby voluntarily assumes the risk

       inherent in taking part in the GROUP TRAVEL TOUR.

 

9.   LIABILITY:

 

9.1 THE COMPANY shall be under no liability to the client for any claim which may arise in respect of

      or in connection with the GROUP TRAVEL TOUR and the CLIENT hereby renounces for himself,

      members of his group and dependants all claims against THE COMPANY for compensation for

      injury, damage or loss, whether sustained on a vehicle, embarking or disembarking from a vehicle

      or in a game reserve, hotel or lodge or elsewhere or as a result of delays or otherwise, caused

      directly or indirectly to him/her or his/her belongings, members of his group and his/her dependants

      or to persons who, except for these conditions, might have been entitled to make a claim howsoever

      arising and whether caused or occasioned by any grossly negligent act or omission or default by

      THE COMPANY

9.2 The carriage, handling or keeping of any baggage and /or other goods of the CLIENT will be at

       the sole risk of the CLIENT or its owner and THE COMPANY shall not be liable for any loss or

      damage of whatsoever nature and howsoever caused.

9.3 Whilst THE COMPANY will endeavour to ensure that all anticipated transport, accommodation,

      food, drinks and other such services are available as planned, there shall be no claim of any

      nature whatsoever against THE COMPANY for a refund, either in whole or in part or of any other

      claim of any nature whatsoever including consequential damages as a consequence of any

      transport, accommodation or other facility attached to the GROUP TRAVEL TOUR not being

      available e.g. This caused by immigration regulations, industrial action, adverse weather, flooding,

      road access and such.

9.4 THE COMPANY will not be held liable or accountable for lost documentation while on a GROUP

      TRAVEL TOUR. It is the CLIENTS responsibility to ensure that their travel documentation is kept

      safe. In the event of lost documentation, the GROUP TRAVEL TOUR will proceed and the

      CLIENT will be responsible for arranging replacement documents, transportation and

      accommodation while awaiting documents to travel back.

9.5 THE COMPANY will advise the CLIENT as far as possible of sights to visits, things to do or

      eateries to visit etc. The operator assumes that the CLIENT has read and understood all

      information provided and has familiarised him/herself with the surroundings, pricing and all

      information pertaining to the establishment he/she wishes to visit.

9.6 THE COMPANY shall not be held accountable or liable for services not provided directly by THE

      COMPANY, this includes and is not limited to services provided by accommodation partners e.g.

      meal/restaurant services, porter services, taxi services.

9.7 The onus is upon the CLIENT to check all booking details and make sure that the dates allocated

      are correct. Making full payment or deposit payment will deem that the dates THE COMPANY has

      secured are correct and that the CLIENT agrees to all excursions mentioned as well as the times

      of the aforementioned. THE COMPANY reserves the right to exclude any CLIENTS from

      excursions due to punctuality, tardiness, rude/disrespectful behaviour etc. Further to

      this THE COMPANY cannot be held accountable for missed excursion due the aforementioned

      reasons.

 

10. INSURANCE

 

10.1 It is recommended that the CLIENT take out Travel Insurance.

10.2 It shall not be obligatory upon THE COMPANY to arrange insurance on behalf of the CLIENT

 

11.   INDEMNITY:

 

11.1 The CLIENT hereby indemnifies and holds harmless THE COMPANY

        (a) against any claim which may be made by the CLIENT's dependants or any member of his

              group against the OPERATOR; and

        (b) against any damage or loss that the OPERATOR may suffer through any act or omission of

              the CLIENT howsoever caused.

11.2 The CLIENT hereby agrees to sign any reasonable further indemnity provided for at game parks,

        theme parks, resorts museums and historical sites and to conform with game/theme park and

        resort regulations, museum and historical site regulations and customs, immigration and health

        regulations of the territories or countries to be visited or traversed. If the CLIENT is restrained

     and is unable to continue the GROUP TRAVEL TOUR for any reason whatsoever by the

     authorities in any country, he/she shall have no claim for further carriage or rebate against

     THE COMPANY.

 

12.   DAMAGES:

 

12.1 Should the client damage any property of the operator or its SERVICE PROVIDERS and the

        evidence thereof exist, the client will be held liable for the cost to repair or replace damaged

        goods. The client hereby agrees that an invoice will be generated by the operator for the costs of

        the repair/damages and the clients will settle the invoice within 30 days from the GROUP

        TRAVEL TOUR. Failing to settle the invoice, will result in legal steps being taken against the

         client.

 

13.   PHOTOGRAPHS:

 

        The OPERATOR reserves the right, without giving further notice, to make use of any   

         photographs or film taken of the CLIENT during the GROUP TRAVEL TOUR for general

         publicity purposes without payment or further permission from the CLIENT.

 

14. BREACH AND NUISANCE:

 

      If the CLIENT breaches any obligation in terms of this agreement or if the CLIENT constitutes a

      nuisance to the OPERATOR or any other CLIENT, the OPERATOR shall be entitled to terminate

      the CLIENT's group and refuse to permit the CLIENT or any member of his group to continue with

      the GROUP TRAVEL TOUR. In these circumstances the CLIENT or any member of his group, at

      his/her cost and responsibility shall make his/her own travelling arrangements from the point of

      termination. In these circumstances, THE COMPANY shall not be liable to make any refund to the

      CLIENT and the latter will have no claim for transport of any nature whatsoever against THE

      COMPANY

     

15.  EARLY TERMINATIONS AND DEVIATIONS:

 

15.1 If for any reason, including illness or injury, the CLIENT no longer wishes to continue with the

        GROUP TRAVEL TOUR then the CLIENT at his/her cost shall make his/her own travelling

        arrangements as the CLIENT so chooses. If the OPERATOR is obliged to deviate from the

        proposed route as a consequence of injury or illness of the CLIENT or member of his group or

        for such other reason as a CLIENT may require, that CLIENT shall be responsible for all

        additional costs arising out of the deviation.

15.2 THE COMPANY considers that the contents of its brochures, pamphlets and other advertising

        material is correct at the time of printing and services described therein are subject to change or

        withdrawal without further notice.

15.3 It is important to note that during the course of a GROUP TRAVEL TOUR weather, road

        conditions, mechanical breakdown or any other unforeseen reasons beyond the control of THE

        COMPANY can influence the performance of a GROUP TRAVEL TOUR. Although delays are

        rare considering some African touring conditions, the policy (without limiting the foregoing

        exclusions and exemptions) in such event is to provide free of charge the vehicle, and personal

        services. But personal expenses, meals, alternative accommodation and all resulting costs,

        including the costs of flying home are to be borne by the CLIENT. It is recommended that

        CLIENT take out travel insurance for this eventuality.

 

16.  CHILD POLICY

 

16.1   8 Years: No children under 8 years of age may travel on Lets get Lost’s schedules tours.

16.2   Any traveller between the ages of 8 – 17 must be accompanied by a parent, unless specific

          authorization had been obtained from Lets Get Lost (Pty) Ltd

16.3   Age restrictions may apply to certain items listed in the respective tour activities.  It is important

         that you are aware of these restrictions prior to confirming children on tour. No allowance will be

         made where children cannot be accommodated

16.4 It is the responsibility of the parent/guardian to ensure that the child has all the correct travelling

        documentation, which includes, unabridged birth certificates, consent letter and any other forms

        required to take a minor cross border

 

17.   PRIVACY POLICY


17.1 THE COMPANY has a strong commitment to providing excellent service to all of our customers

        and visitors of this Website, including respecting concerns about privacy. THE COMPANY will

        explicitly ask when we need information that personally identifies you or allows us to contact you

        (“personal information”). Generally this information is requested when making reservations; when

        requesting a particular service. You agree to provide accurate and current information, and not to

        impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your

        affiliation with anyone or anything.

 

17.2 The purposes for which THE COMPANY will use your personal information are as follows: to

        transact with you via the website or email regarding reservations, to provide services to you via

        our website; to inform you of new features, services, special offers and products (provided you

        have consented to receiving such marketing material); to enable us to process, validate and

        verify reservations and requests for services and for the purposes for which you specifically

        provided the information; to improve your experience on our website.

 

17.3 THE COMPANY shall be entitled to disclose personal information if required to do so

        (a) to comply with applicable law or with legal process served on THE COMPANY;

        (b) to protect and defend the rights or property of THE COMPANY, and

        (c) for the purposes of distributing same to various employees and/or third parties who assist

 

17.4 THE COMPANY in providing services to you and thus need to know your personal information in

        order to render a proper and efficient service to you. We will ensure that all such employees

        and/or third party service providers having access to your personal information are bound by

        appropriate and legally binding confidentiality and non-use obligations in relation to your

        personal information.

17.5 You are aware that information and data is automatically collected through the standard

        operation of the Internet servers and through the use of “cookies.” “Cookies” are small text files a

        website can use to recognize repeat users, facilitate the user’s ongoing access to and use of the

        website and allow a website to track usage behaviour and compile aggregate data that will allow

        content improvements and targeted advertising. Cookies are not programs that come onto your

        system and damage files. Generally, cookies work by assigning a unique number to you that has

        no meaning outside the assigning site. If you do not want information collected through the use  

        of cookies, there is a simple procedure in most browsers that allows you to deny or accept the

        cookie feature; however, you should note that cookies may be necessary to provide you with

        certain features (e.g., customized delivery of information) available on our Websites.

17.6 Whilst the supplier is of intent to take reasonable measures to keep personal information about

        You confidential, it shall however not be liable for any loss or damage, suffered as a result of the

        disclosure of such information beyond the reasonable control of THE COMPANY

 

THE COMPANY will:

  •   treat your personal information as strictly confidential;

  •   take appropriate technical and organizational measures to ensure that your personal information is kept secure and is        protected against unauthorized or unlawful processing, accidental loss, destruction or damage, alteration, disclosure or  access;   promptly notify you if we become aware of any unauthorized use, disclosure or processing of your personal information;

  • provide you with reasonable evidence of our compliance with our obligations under this policy on reasonable request; and

  •  upon your request, promptly return or destroy any and all of your personal information in our possession or control.

  •  We will not retain your personal information longer than the period for which it was originally needed, unless we are required by law to do so, or you consent to us retaining such information for a longer period.

 

16.   GENERAL:

 

16.1 These standard terms and conditions contain the entire terms of the agreement between THE

        COMPANY and the CLIENT and is to be read along with the code of conduct and the

        cancellation policy.

16.2 Neither party shall be bound by any condition, warranty, representative or undertaking of any

        kind, whether express or implied, except as set forth in these conditions of contract.

16.3 No purported amendment or modification of these conditions of contract shall be valid unless in

        writing and signed by THE COMPANY

16.4 The failure of THE COMPANY at any time to require performance of any provision of these

        conditions of contract shall not affect the right of THE COMPANY to require performance of that

        provision or of any other provision in the future. No waiver by THE COMPANY with respect to a

        breach of any provision of these terms shall be construed as a waiver with respect to any

        continuing or subsequent breach of that provision, or as a waiver of any other right under this

        contract.

16.5 Any dispute arising out of Lets get lost (PTY) Ltd shall be governed and construed according to

        the laws of the Republic of South Africa.

 

 

OTHER DOCUMENTS:

Equipment rental conditions of contract

Camping retreats equipment hire conditions of contract

LEARN MORE

CONTACT US

Tel: +27 64 507 4977

Whatsapp: +27 64 507 4977

E-mail: info@letsgetlost.co.za

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